Refund policy

Online Purchases

Unworn, unwashed, and unused merchandise purchased on haydenskids.com may be returned for a full refund if postmarked within 14 days of the delivery date. Returned items must be in their original packaging with all tags still attached. Defective merchandise may also be returned under this policy.

Holiday Purchases: Any order placed between November 24 and December 24 may be returned through January 15.

How to return an online order:

  1. Confirm your item is unworn, unwashed, with tags attached, and within the 14-day window.
  2. Go to your order status page (linked in your confirmation email) or log in at haydenskids.com and select Order History.
  3. Select the order, click Request Return, and choose the item(s) and reason.
  4. Submit the request — you'll receive an email confirming approval along with return shipping instructions.
  5. Pack the item(s) in their original packaging with tags attached and send them back.
  6. Once received and inspected, your refund is issued to your original payment method (5–7 business days).

In-Store Purchases

Items purchased in-store may be returned for a refund within 14 days of the purchase date on your receipt. Store credit or an exchange is available up to 30 days from the purchase date.

How to return an in-store purchase:

  1. Bring the item and your receipt to any Hayden's Kids location within the applicable window.
  2. A team member will inspect the item to confirm it's unworn, unwashed, and has tags attached.
  3. Your refund, store credit, or exchange is processed on the spot.

Exchanges

Online purchases: Return your original item using the steps above, then place a new order for the item you'd like instead. (Self-serve returns don't support direct exchanges.)

In-store purchases: Exchanges are accepted up to 30 days from the purchase date.

Final Sale

Clearance items are not eligible for return, exchange, or store credit.